If you’re passionate about delivering exceptional customer service and building a rewarding career in the financial sector, this is your chance! Kimberly Ryan Limited, recruiting on behalf of a top-tier financial institution, is seeking suitably qualified candidates to fill the position of Contact Center Agent in Abeokuta, Ogun State.
This role offers not only a competitive salary but also an opportunity to work in a dynamic and professional environment.
Job Title: Contact Center Agent
- Location: Abeokuta, Ogun
- Employment Type: Full-Time
- Salary: ₦120,000/Month (Net)
Key Responsibilities
As a Contact Center Agent, you will play a crucial role in ensuring customer satisfaction by:
- Responding promptly to customer inquiries, complaints, and support requests through various channels.
- Actively listening to customers and offering accurate solutions to meet their needs.
- Managing customer relationships and ensuring a seamless service experience.
- Troubleshooting and resolving issues effectively while maintaining professionalism.
- Providing feedback to the management team to improve service delivery.
Requirements
To qualify for this role, candidates must meet the following criteria:
- Educational Qualification:
- A B.Sc (Lower Credit) or HND (Upper Credit) in any discipline.
- Experience:
- 1-2 years of experience in a customer service or contact center role within a financial institution, microfinance organization, or Point-of-Sale (POS) service.
- Skills and Attributes:
- Strong communication skills with the ability to actively listen and respond appropriately to customers’ needs.
- Proficiency in customer relationship management.
- Excellent problem-solving skills.
- Resilient and proactive attitude to handle customer concerns efficiently.
- Age Limit: Candidates must be 26 years or below.
Why Apply for This Role?
This opportunity comes with several benefits, including:
- Attractive Salary: Earn a net salary of ₦120,000 monthly.
- Career Growth: Join a reputable financial institution known for fostering professional development.
- Dynamic Work Environment: Work in a collaborative and customer-centric environment.
Application Process
Application Closing Date: 31st January 2025
How to Apply:
Qualified and interested candidates should follow these steps:
- Prepare an updated CV.
- Send your CV to resumes@kimberly-ryan.net.
- Use “Contact Center Agent (Abk)” as the subject of your email.
Act Fast—Don’t Miss This Opportunity!
This is your chance to be part of a prestigious financial institution where you can grow your career and gain valuable experience in customer service. Apply today and take the first step towards a brighter future!
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